Shipping policy

Shipping Policy
At Bocce Hole™, we aim to get your game to you quickly, safely, and without surprises.
This shipping policy applies only to products purchased directly through www.boccehole.com. (Orders placed through Amazon are subject to Amazon’s shipping policies and delivery terms.)
Order Processing
  • Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays)
  • Orders placed after 2 PM EST may be processed the next business day
Shipping Rates & Delivery Times
  • We currently ship within the United States.
Standard Shipping (3–5 Business Days)
  • Free on orders over $25
Note: Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking information to update after shipment.
Shipping Carriers
We primarily ship via major carriers such as:
  • UPS
  • FedEx
  • USPS
Carrier selection may vary depending on destination and shipping speed selected.
Shipping Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost:
  • First, check the tracking information for updates
  • Then contact us at brian@conti-bros.com
We’ll work with the carrier to help resolve the issue.
Damaged Items
If your order arrives damaged:
  • Contact us within 5 days of delivery
  • Include photos of the item and packaging
We’ll make it right as quickly as possible.
Shipping Restrictions
  • We currently ship within the United States only
  • We do not ship to P.O. Boxes for certain carriers (if applicable)
  • Alaska, Hawaii, and U.S. territories may experience longer delivery times